Everything Wensen Active does — in detail.
A comprehensive reference for serious evaluators. Real explanations of every capability, not marketing bullet points.
Membership & CRM
Member profiles
Every member gets a unified profile holding their plan, payment history, attendance, freezes, body metrics and notes. Staff see the full picture in one place instead of stitching together spreadsheets, WhatsApp chats and paper forms.
Lead pipeline
Capture enquiries from your website form, walk-ins and ad campaigns into a visual pipeline. Track each lead through trial, negotiation and conversion, with automated follow-up tasks so no prospect goes cold.
Automated lifecycle messaging
Welcome series, renewal reminders, win-back campaigns and birthday messages fire automatically based on member status and behavior — keeping engagement high without manual effort.
Freezes, transfers & upgrades
Handle membership freezes, plan upgrades, downgrades and transfers with correct pro-rated billing, so your records and revenue always reconcile.
Scheduling & Booking
Class & PT timetables
Build recurring class schedules and personal-training slots with capacities, trainer assignment and room allocation. Members book and join waitlists from the app in seconds.
Waitlists & auto-fill
When a class fills, members join a waitlist and are promoted automatically as spots open — maximizing attendance without front-desk back-and-forth.
Cancellation rules
Set cancellation windows and no-show policies. The system enforces them consistently and tracks the data so you understand attendance behavior.
AI demand forecasting
The scheduling assistant predicts peak hours and under-filled slots from historical attendance, recommending timetable and staffing changes that lift fill rates.
Attendance & Access
QR check-in
Members check in by scanning a QR code at the desk or entrance — works on any phone or tablet, no special hardware required, and logs attendance instantly.
Biometric integration
Connect fingerprint or face-recognition devices for touch-free access control. Attendance from these devices flows straight into your analytics and retention signals.
Access by membership status
Automatically restrict entry for expired, frozen or unpaid memberships, with clear messaging so front-desk staff aren't put on the spot.
Attendance analytics
Visualize footfall by hour, day and member segment. Attendance drop-off is one of the strongest churn signals, so this data directly powers AI retention alerts.
Billing & Payments
Recurring billing
Automate monthly, quarterly and annual billing cycles. Members are charged on schedule and failed payments are retried and flagged automatically.
GST-compliant invoicing
Generate GST-compliant invoices for every transaction, ready for your accountant and tax filing — built specifically for Indian businesses.
Multiple payment methods
Accept UPI, debit and credit cards and net-banking through trusted Indian payment gateways, with reconciliation handled inside the platform.
Dunning & collections
Automated reminders for upcoming and overdue payments reduce revenue leakage and the time staff spend chasing dues.
Analytics & Reporting
Live business dashboard
Active members, MRR, new joins, cancellations, attendance and class fill rates — all live, all in one screen, so you always know how the business is doing.
Retention & churn reports
Understand who's leaving and why, segment retention by plan and cohort, and measure the impact of your interventions over time.
Revenue breakdowns
Slice revenue by plan, location, product and period. Export anything to CSV or share read-only dashboards with partners or accountants.
Custom date ranges & exports
Pull any report for any period and export clean data — useful for board reviews, tax season and investor updates.
Member App & Engagement
Branded member app
Offer members an app under your gym's brand — your logo and colors — where they access AI plans, bookings, progress and announcements.
AI workout & nutrition plans
Members receive personalized, adaptive workout and Indian-food nutrition plans, turning your gym into a year-round coaching experience.
Progress tracking & gamification
Streaks, badges, progress photos and measurements keep members engaged. Engaged members renew — gamification is a retention lever, not a gimmick.
In-gym community & leaderboard
Friendly leaderboards and community feeds within each gym build belonging, which is one of the biggest drivers of long-term retention.
AI Capabilities
AI workout generator
Builds progressive plans from goal, experience, equipment and injuries, then adapts based on logged performance. See the full method on the AI Engine page.
AI nutrition planner
Generates macro-targeted meal plans from an Indian food database with dietary-preference, allergy and budget handling.
AI churn prediction
Scores members on cancellation risk from attendance and booking patterns, surfacing at-risk members to owners before they leave.
AI scheduling & chat assistant
Forecasts demand for smarter timetables, and an in-app assistant answers member questions, escalating to a human trainer when needed.
Integrations
Payment gateways
Native integration with leading Indian payment gateways for UPI, cards and net-banking, with automatic reconciliation.
Biometric & access devices
Connect common fingerprint and face-recognition hardware for attendance and access control.
Calendar sync
Members and trainers can sync bookings to their personal calendars so sessions never get missed.
Communication channels
Email and SMS/WhatsApp-style notification channels power reminders, campaigns and transactional messages.
Security & Data
Data hosting
Member and business data is stored securely with encryption in transit and at rest. We treat health and fitness data with extra care — see our Privacy Policy.
Automated backups
Regular automated backups protect your business data against loss, with recovery procedures in place.
Role-based access control
Grant staff and branch managers exactly the access they need. Sensitive actions like billing and exports can be restricted to owners.
Privacy by design
We collect only what's needed to deliver the service, never sell personal data, and share with third parties (such as payment processors) strictly to operate the platform.
One platform. Two ways to win.
Whether you run the gym or train in it, Wensen Active puts AI to work for you.
No credit card needed to sign up · 15-minute demo, no pressure.